Privacy Policy
Front Desk Dialer Privacy Policy
Effective Date: May 19, 2026
DentalRobot Inc. (“DentalRobot,” “we,” “us,” or “our”)respects your privacy. We provide this Privacy Policy to explain whatinformation we collect, process, use, store, and share when users install oruse Front Desk Dialer, a Chrome extension operated by DentalRobot and designedto help users run high-volume outbound calling workflows from Google Sheets.This Privacy Policy applies specifically to the Front Desk Dialer Chromeextension and the related services used to operate, support, and maintain theextension.
Please read this Privacy Policy carefully to understand our policies andpractices regarding your information and how we handle it. By installing,accessing, or using Front Desk Dialer, you agree to this Privacy Policy. If youdo not agree with this Privacy Policy, do not use the extension. This PrivacyPolicy may change from time to time, and we will communicate such changes byposting an updated version of this Privacy Policy. Your continued use of FrontDesk Dialer after such changes are posted means that you acknowledge theupdated Privacy Policy.
Information We Collect and Process
When users access or use Front Desk Dialer, DentalRobot maycollect or process limited information necessary to provide the extension’sfunctionality. This may include user account information, such as name, emailaddress, Google account connection status, login status, and informationnecessary to connect the extension with the user’s authorized Google Sheetsworkspace. This information is used to authenticate users through Google OAuth,operate the extension, and allow the extension to access or process thespreadsheet information authorized by the user.
Front Desk Dialer may process limited patient or contact-related informationmade available by users through their Google Sheets. This information mayinclude first name, last name, phone number, and other spreadsheet fieldsselected or configured by the user for outbound calling workflows. Thisinformation is processed only as necessary to provide the functionality of theextension, including reading call queue information from the user’sspreadsheet, preparing outbound calls, managing dialing sessions, supportingcall tracking, and writing call outcomes or results back to the spreadsheet.
Front Desk Dialer may also process dialing configuration information providedby the user, such as Office Name, Transfer Number, dialing pace, concurrentline settings, selected spreadsheet headers, selected result column, andsession start or stop actions. This information is used to configure andoperate the outbound calling session according to the user’s instructions.
We may also process call and workflow information, such as call status, callattempts, timestamps, call outcomes, result values written back to thespreadsheet, dialing session activity, and related operational metadata. Thisinformation is used to operate the service, track workflow progress, supportusers, troubleshoot issues, and maintain accurate records related to outboundcall operations.
In addition, DentalRobot may collect limited technical and diagnosticinformation necessary to operate, secure, and improve Front Desk Dialer. Thismay include error logs, diagnostic logs, and usage events related to extensionfunctionality. This information helps us maintain the reliability, security,and performance of the extension.
Front Desk Dialer does not sell user information, patient information, contactinformation, or spreadsheet information. We do not use patient orcontact-related information for advertising, profiling, or unrelated marketingpurposes.
Chrome Extension Permissions
Front Desk Dialer requests only the Chrome extension permissions necessary toprovide its functionality. Depending on the version of the extension, FrontDesk Dialer may request permissions that allow it to store user preferences orsession-related information, communicate with DentalRobot systems and approvedservice endpoints, authenticate users through Google OAuth, access GoogleSheets data authorized by the user, read spreadsheet headers and rows selectedor configured by the user, and write call outcomes or results back to theuser’s spreadsheet.
Front Desk Dialer’s use and transfer of information received from Google APIswill adhere to the Google API Services User Data Policy, including the LimitedUse requirements.
Front Desk Dialer does not use Chrome extension permissions to collect browsinghistory for unrelated purposes. The extension does not use user data forunrelated advertising or marketing purposes. Any access granted through Chromepermissions is used only to provide, maintain, secure, and support thefunctionality of Front Desk Dialer.
How We Use Information
DentalRobot uses the information collected or processed through Front DeskDialer to authenticate users through Google OAuth, provide access to theextension and its features, connect the extension with the user’s authorizedGoogle Sheets workspace, read spreadsheet data selected or configured by theuser, allow users to configure outbound dialing sessions, initiate and manageoutbound call queues, write call outcomes to the user’s spreadsheet, maintaincall history and operational records, troubleshoot errors, improve servicereliability, protect the service against unauthorized access, misuse, orsecurity incidents, and comply with applicable legal, contractual, and securityobligations.
We do not use patient-related, contact-related, or spreadsheet information foradvertising, profiling, or unrelated marketing purposes. We do not sell userdata, patient data, contact data, or spreadsheet data.
How We Share Information
DentalRobot may share information only as necessary to operate, maintain,support, and secure Front Desk Dialer. We may share information with serviceproviders that help us operate the extension, such as cloud hosting providers,logging or monitoring tools, and communication or telephony providers used toplace or manage outbound calls. We may also share information with internalDentalRobot systems used to provide and support the service, and with legal orregulatory authorities if required by law or necessary to protect our rights,users, clients, services, or the security of the platform.
Service providers are only authorized to process information as needed toprovide services to us or support Front Desk Dialer. DentalRobot does not selluser data, patient information, contact information, spreadsheet information,or personal information.
Data Storage and Retention
DentalRobot retains information only for as long as necessary to provide FrontDesk Dialer, support business operations, maintain security, comply with legalor contractual obligations, resolve disputes, and enforce agreements.Spreadsheet data, patient or contact-related information, dialing configurationinformation, and call workflow information are retained only as needed tooperate the service, support users, maintain operational records, or complywith applicable obligations.
Users or authorized clients may request access, correction, or deletion ofpersonal information by contacting us using the contact information below. Wemay need to verify the identity and authority of the requester beforefulfilling a request. In some cases, we may be required to retain certaininformation to comply with legal, contractual, security, or operationalobligations.
Data Security
DentalRobot uses reasonable administrative, technical, and organizationalsafeguards to protect information processed by Front Desk Dialer againstunauthorized access, use, alteration, disclosure, or destruction. Thesemeasures may include access controls, authentication, encrypted transmission,monitoring, and limiting access to personnel or service providers who need theinformation to operate or support the service.
However, no method of transmission or storage over the internet is completelysecure, and we cannot guarantee absolute security. Users are responsible forusing Front Desk Dialer only through authorized accounts, selecting appropriatespreadsheets, ensuring they have the right to use the information included intheir spreadsheets, and complying with applicable laws, agreements, andorganizational policies.
Children’s Information
Front Desk Dialer is intended for use by business users and is not directed tochildren under the age of 13. We do not knowingly collect personal informationdirectly from children through the extension. If we become aware that we havecollected personal information from a child without appropriate authorization,we will take reasonable steps to delete that information.
Third-Party Services
Front Desk Dialer may rely on service providers to operate certain parts of theservice, such as hosting, logging, monitoring, and communication or telephonyservices. These service providers may process information only as necessary toprovide services to us or support the functionality requested by the user.Their processing of information is governed by their own privacy and securitypractices, as well as applicable agreements with us.
User Choices and Data Requests
Users control what spreadsheet information is made available to Front DeskDialer by selecting the Google Sheets workspace, headers, rows, and columnsused with the extension. Users also control when to start, pause, or stopoutbound dialing sessions.
Users or authorized clients may contact DentalRobot to request access,correction, or deletion of personal information processed through Front DeskDialer. We may request additional information to verify the identity andauthority of the requester before responding to the request. In some cases, wemay be required to retain certain information to comply with legal,contractual, security, or operational obligations.
Notice of Changes
DentalRobot may update this Privacy Policy from time to time. When changes aremade, we will update the effective date or last updated date displayed on thispage. Continued use of Front Desk Dialer after changes are posted means thatyou acknowledge the updated Privacy Policy.
Contact Information
You can ask questions, send comments, or submit requests regarding this PrivacyPolicy or our privacy practices by contacting us at:
DentalRobot Inc.
8400 NW 33rd St, Ste 310 #312
Doral, FL 33122
United States
Email: privacy@dentalrobot.io